Closing: April 30, 2021
Posted: March 17, 2021
AGI is a global food-based infrastructure company publicly traded in Canada. With over 3,800 employees and over 30 global manufacturing brands, AGI is a leading provider of equipment and technology solutions for agricultural commodities including seed, fertilizer, grain and feed systems and an expanding platform for food processing facilities.
Today, AGI’s product portfolio also includes cutting edge solutions that leverage IoT enabled devices, sensor technology and cloud computing. The AGI SureTrack product is an independent hardware and software platform that brings together data across the farm, in real time, and provides customers with the ability to manage their crop production, manage their overall business, and market their grain based on content and robust traceability. With a customer base that includes Growers, Ag Retail, Grain Buyers and Food Processors, AGI SureTrack is an independent farm operating platform, with supply chain visibility and complete crop management.
AGI SureTrack empowers farmers and growers to make the most out of the resources they have while helping producers effectively manage inventories and find resources when needed. The farm is truly the heart of our organization. Each day we are driven by our guiding principles of integrity and innovation to create meaningful solutions that deliver value and profit back to the farmer and we need your help to do it.
The Customer Experience Manager will develop, oversee and provide support of the customer experience activities for AGI Suretrack . Additionally, they will respond to escalated customer requests and questions including, but not limited to technical, or complex service, product offerings, account status, and/or orders and related delivery timelines. Furthermore, this person will train and develop staff on efficient customer experience procedures.
The Customer Experience Manager will lead the team of Customer Experience Agents at AGI Suretrack. This role will report directly to the Director of Marketing, AGI Suretrack.
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We thank you for applying, however, only those selected to continue in the interview process will be contacted.
AGI is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.
Accommodations are available upon request for candidates with a disability taking part in the recruitment process and once hired.