Customer Experience Agent

AGI Westfield

Dates

Closing: February 18, 2021

Posted: January 18, 2021

Location

Rosenort, MB, Canada

Job Department

Sales

To apply for this position, please send your resume to careers@westfieldindustries.com. Please use the job title as the subject line for reference.

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About AGI

AGI is a global food-based infrastructure company publicly traded in Canada. With over 3,800 employees and over 30 global manufacturing brands, AGI is a leading provider of equipment and technology solutions for agricultural commodities including seed, fertilizer, grain and feed systems and an expanding platform for food processing facilities.

Today, AGI’s product portfolio also includes cutting edge solutions that leverage IoT enabled devices, sensor technology and cloud computing. The AGI SureTrack product is an independent hardware and software platform that brings together data across the farm, in real time, and provides customers with the ability to manage their crop production, manage their overall business, and market their grain based on content and robust traceability. With a customer base that includes Growers, Ag Retail, Grain Buyers and Food Processors, AGI SureTrack is an independent farm operating platform, with supply chain visibility and complete crop management.

Rosenort, MB – Westfield is the leading North America manufacturer of portable grain augers. Established in 1950, Westfield produces an extensive line of grain augers and bin unloading equipment. As part of our success, we need the best and most talented employees in the world.

The Opportunity

The emphasis of this job is to meet the needs of our customers in a courteous and professional manner. The role is focused on meeting the needs of our customers, effectively handle customer sales requests, respond to customer product orders, identify, and resolve problems to deliver value to the customer. Must accept customer satisfaction and sales as his/her number one responsibility.

Responsibilities

  • Including, but not limited to the following:
  • Identifies and resolves customer concerns. Follows up with customer to assure appropriate action was taken and the issue is resolved to the customer’s satisfaction
  • Parts knowledge, interpretation of parts catalogs and parts ordering for repairs
  • Provide technical support for all AGI portable Grain handling equipment
  • Assist in product assembly planning
  • Work with engineers, AGI sales team, customer service, and others to resolve repair or assembly problems
  • Seizes selling opportunities through knowledge of product line, understanding customer needs, and presenting recommendations of alternatives to customer.
  • Works cooperatively with peers and makes himself/herself available to help out other departments as needed.

 

Qualifications

  • Experience in Customer Service
  • Product and market knowledge
  • Strong problem-solving and analyzing skills
  • Phone/communication skills
  • Documentation skills
  • Mechanical skills
  • Valid driver’s license (class 5 or higher)
  • Ability to operate large farm equipment (tractors)
  • Computer skills

How To Apply

Email careers@westfieldindustries.com with your cover letter and resume and note the job you’re applying for in the subject line.

We thank you for applying, however, only those selected to continue in the interview process will be contacted.

AGI is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.

Accommodations are available upon request for candidates with a disability taking part in the recruitment process and once hired.