Customer Success Specialist

AGI Digital

Dates

Closing: June 15, 2022

Posted: February 1, 2022

Location

Leawood, KS, USA

Job Department

General

To apply for this position, please send your resume to careers@aggrowth.com. Please use the job title as the subject line for reference.

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About AGI

Listed on the TSX, Ag Growth International Inc. (“AGI”) is a provider of the physical equipment and digital technology solutions required to support global food infrastructure including grain, fertilizer, seed, feed, and food processing systems.  With over 4,000 employees worldwide, and facilities and offices in Canada, the United States, Brazil, India, Europe, APAC, Australia and Africa, AGI sells its products globally through a network of wholly owned subsidiaries and third-party dealers and distributors. 

Today, AGI’s product portfolio also includes cutting-edge solutions that leverage IoT-enabled devices, sensor technology, and cloud computing.  The AGI SureTrack product is an independent hardware and software platform that brings together data across the farm, in real-time, and provides customers with the ability to manage their crop production, manage their overall business, and market their grain-based on content and robust traceability.  With a customer base that includes Growers, Ag Retail, Grain Buyers, and Food Processors, AGI SureTrack is an independent farm operating platform, with supply chain visibility and complete crop management. 

The Opportunity 

The Customer Success Specialist (CSS) will be responsible for interacting daily with customers and/or Dealer partners by working directly to resolve issues and requests for products under the AGI Digital product line. Along with day-to-day responsibilities, the CSS team member will be working with other team members to ensure Customer Success Plans and/or Customer Journeys are carried out correctly.

The Team

The role will report to the Director of Customer Success, working closely with other members of the immediate & extended teams.

Responsibilities

  • Interact daily with customers/Dealers via phone, email, online chat, or in-person to provide support and information on products and related services
  • Collect, record, and resolve customer issues and requests
  • Log and clarify the customer issues, determine the cause of the issues, collaborate internally to identify the best solution for the issues, monitor issue resolution and escalate as needed, and follow-up with customers to ensure resolution has been met
  • Assist in Onboarding of New Customers
  • Professionally handle high volume calls and emails; address issues promptly; follow-up with customers for long-standing issues
  • Collaborate with others in monitoring system & customer health
  • Gather customer feedback; share feedback with the greater AGI Digital team.
  • Assist other teams with achieving success for customers: collaborate with Customer Success Representatives in the execution of Customer Success Plans, Product Specialists to expedite issue resolution, Maintenance & Install Field team to ensure customer satisfaction is achieved when our team is onsite, along with other members of the greater AGI Digital team.

Qualifications 

  • Background in production Agriculture and/or an understanding of the industry
  • Strong communication, organization skills, and attention to detail
  • Ability to professionally answer phones/emails for quick customer response & issue resolution
  • Strong empathy AND passion for digging into and resolving issues for customers
  • Demonstrated desire for continuous learning and improvement
  • Proficient in Microsoft Word, Excel, Email, and other Desktop/Web Applications.
  • Bachelor’s Degree in Agriculture (or related field) -or- equivalent work experience
  • Willingness to roll up your sleeves, interact with customers, & have fun working with others to create the next generation of technology used by the Agricultural Communities. 

How To Apply 

Apply today! Click the “Apply Today” button above or email careers@aggrowth.com with your cover letter and resume and note the job you’re applying for in the subject line.

We thank you for applying, however, only those selected to continue in the interview process will be contacted.

AGI is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit, and business need.

Accommodations are available upon request for candidates with a disability taking part in the recruitment process and once hired.