Product Specialist, Fertilizer Controls & Software

AGI SureTrack

Dates

Closing: November 5, 2021

Posted: October 7, 2021

Location

Lenexa, KS, USA

Job Department

Business Solutions

To apply for this position, please send your resume to careers@aggrowth.com. Please use the job title as the subject line for reference.

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About AGI

AGI is a global food-based infrastructure company publicly traded in Canada. With over 3,800 employees and over 30 global manufacturing brands, AGI is a leading provider of equipment and technology solutions for agricultural commodities including seed, fertilizer, grain and feed systems and an expanding platform for food processing facilities.

Today, AGI’s product portfolio also includes cutting edge solutions that leverage IoT enabled devices, sensor technology and cloud computing.  The AGI SureTrack product is an independent hardware and software platform that brings together data across the farm, in real time, and provides customers with the ability to manage their crop production, manage their overall business, and market their grain based on content and robust traceability.  With a customer base that includes Growers, Ag Retail, Grain Buyers and Food Processors, AGI SureTrack is an independent farm operating platform, with supply chain visibility and complete crop management.

AGI SureTrack empowers farmers and growers to make the most out of the resources they have while helping producers effectively manage inventories and find resources when needed.  The farm is truly the heart of our organization. Each day we are driven by our guiding principles of integrity and innovation to create meaningful solutions that deliver value and profit back to the farmer and we need your help to do it.

The Opportunity  

The Product Specialist, Fertilizer Controls & Software will be responsible for ensuring technical support is provided to set up or troubleshoot hardware or software. They should be able to understand and explain all instructions found in the user manual. They must also be able to diagnose issues over the phone or by email and provide necessary feedback to aid the end user in rectifying technological problems.

The Team

This role will report to the Product Manager, Fertilizer Controls and be a part of a dynamic team of Product Specialists working closely together towards moving the organization towards efficiency.

Responsibilities

  • Respond to emails from employees and customers seeking help with software- or computer-related issues
  • Learn the functions and back end of our software program so you can walk users through the steps to achieve specific goals
  • Aid the development team in conceptualizing updates and upgrades that will enhance users’ experience
  • Walk customers through the steps to achieve a goal in our software on the phone
  • Always maintain a high level of courteous customer service
  • Communicate with clients to diagnose technical issues
  • Provide step-by-step instructions to fix technological issues
  • Provide backup solutions whenever necessary
  • Provide training sessions for new hardware or software products
  • Access instruction manuals to help users utilize their software or hardware properly
  • Keep detailed logs of client problems, solutions, and customer satisfaction
  • Provide instructions in simple terms
  • Work together with other Technical Support Specialists to find solutions to more complex issues.
  • Responsible for following the company’s safety policies, procedures, and compliance rules.
  • All other duties as assigned.

Qualifications

  • High school diploma/GED required (Associate degree in Information Technology, Software, or Controls preferred)
  • 4+ years’ experience in IT-related position
  • 4+ years’ experience managing databases
  • Familiarity with project management software a plus
  • Excellent customer service skills
  • Strong verbal communication and problem-solving skills
  • Bilingual in English/Spanish is a plus
  • Excellent communication skills both oral and written.
  • Attention to detail, highly organized and (MS Office) computer literate.
  • Willingness and ability to train others
  • Ability to work in a team environment
  • Ability to work in a fast-paced, dynamic environment.
  • Advanced skills with: Word, Excel, Outlook
  • Evening and weekend hours may be required.

 

How To Apply

Apply today! Click the Apply Today button above or email careers@aggrowth.com with your cover letter and resume and note the job you’re applying for in the subject line.

We thank you for applying, however, only those selected to continue in the interview process will be contacted.

AGI is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.

Accommodations are available upon request for candidates with a disability taking part in the recruitment process and once hired.