Product Specialist

AGI SureTrack

Dates

Closing: October 15, 2021

Posted: September 7, 2021

Location

Lenexa, KS, USA

Job Department

Business Solutions

To apply for this position, please send your resume to katie.youngquist@aggrowth.com. Please use the job title as the subject line for reference.

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About AGI

AGI is a global food-based infrastructure company publicly traded in Canada. With over 3,800 employees and over 30 global manufacturing brands, AGI is a leading provider of equipment and technology solutions for agricultural commodities including seed, fertilizer, grain and feed systems and an expanding platform for food processing facilities.

Today, AGI’s product portfolio also includes cutting edge solutions that leverage IoT enabled devices, sensor technology and cloud computing.  The AGI SureTrack product is an independent hardware and software platform that brings together data across the farm, in real time, and provides customers with the ability to manage their crop production, manage their overall business, and market their grain based on content and robust traceability.  With a customer base that includes Growers, Ag Retail, Grain Buyers and Food Processors, AGI SureTrack is an independent farm operating platform, with supply chain visibility and complete crop management.

AGI SureTrack empowers farmers and growers to make the most out of the resources they have while helping producers effectively manage inventories and find resources when needed.  The farm is truly the heart of our organization. Each day we are driven by our guiding principles of integrity and innovation to create meaningful solutions that deliver value and profit back to the farmer and we need your help to do it.

The Opportunity   

We are actively seeking a Product Specialist to join our Technical Support team. In this role, you will support the team by providing technical support functions for the division. In addition, you will be encouraged to provide deep product expertise and assistance to customers across AGI SureTrack’s product lines while also listening to their needs and ensuring that solutions are offered and followed through with.  

The Team

We are a dynamic team of Product Specialist professionals from varied backgrounds.  The Product Specialist will report to the Team Lead.

Responsibilities

  • Partner with Customer Service, Dealers, and Field Team members to assist with technical issues
  • Provide technical and non-technical training, support, and services to internal and external customers
  • Build and maintain ongoing awareness of new products and services, competitor activities and other related research
  • Maintain professionalism, tact, diplomacy, and sensitivity to represent the company in a positive manner
  • Support engineering activities such as testing firmware and configuring test systems
  • Complete tasks with an appropriate balance of understanding priority and quality expectations
  • Proactively identify issues and provide options for success
  • Participate in field visits in support of technical issue resolution
  • Work on developing in-depth understanding of products and systems

 

Qualifications 

  • 2-year degree or equivalent years of experience or related military training
  • Proven history of managing a complex technical product line
  • Well organized with strong attention to detail
  • Superior customer relationship skills, including active listening
  • A professional and positive attitude and approach to work
  • Leadership skills
  • Proficient with Microsoft Office

 

How To Apply

Apply today! Click the Apply Today button above or email katie.youngquist@aggrowth.com with your cover letter and resume and note the job you’re applying for in the subject line.

We thank you for applying, however, only those selected to continue in the interview process will be contacted.

AGI is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.

Accommodations are available upon request for candidates with a disability taking part in the recruitment process and once hired.