Installation Technician Level 1

AGI Digital

Dates

Closing: May 20, 2022

Posted: April 8, 2022

Location

Lenexa, KS, USA (Remote)

Job Department

Service

To apply for this position, please send your resume to careers@aggrowth.com. Please use the job title as the subject line for reference.

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About AGI

AGI is a global food-based infrastructure company publicly traded in Canada. With over 3,800 employees and over 30 global manufacturing brands, AGI is a leading provider of equipment and technology solutions for agricultural commodities including seed, fertilizer, grain and feed systems and an expanding platform for food processing facilities.

Today, AGI’s product portfolio also includes cutting edge solutions that leverage IoT enabled devices, sensor technology and cloud computing. The AGI Digital product is an independent hardware and software platform that brings together data across the farm, in real time, and provides customers with the ability to manage their crop production, manage their overall business, and market their grain based on content and robust traceability. With a customer base that includes Growers, Ag Retail, Grain Buyers and Food Processors, AGI Digital is an independent farm operating platform, with supply chain visibility and complete crop management.

AGI Digital empowers farmers and growers to make the most out of the resources they have while helping producers effectively manage inventories and find resources when needed. The farm is truly the heart of our organization. Each day we are driven by our guiding principles of integrity and innovation to create meaningful solutions that deliver value and profit back to the farmer and we need your help to do it.

The Opportunity

Installation Technicians (level 1) are responsible for the Installation, repair, and quality control of all products sold by AGI Digital. Level 1 Technicians will ensure adherence to all policies and procedures set by upper management. Additionally, technicians will report to the Field Service Manager - Installation and Field Service/Implementation Manager. Level 1 Technicians will ensure that Installation milestones/goals are accomplished while adhering to approved budgets and policies. The position requires competent knowledge of all systems and an understanding of department processes. Training for this position will be on the job. While electronic troubleshooting skills are suggested, they are not a must. A level 1 Installation Technician will be partnered with a Level 2 or Lead Technician, must follow directions with little to no supervision, be willing to travel, and be a team player. Opportunity for advancement will be performance based.

The Team

Reporting to the Field Service Manager - Installation, the Installation Technician will partner with his Team Lead, and Customer Success across North America to understand the needs of the customer, operation of the system and coordinate directly with the customer for installation or repairs. The Installation Technician will communicate directly with his supervisor when the need for escalation arises. They must be able to collaborate with the different parts of the business, including sales, operations, engineering, customer success, counterparts in other regions/countries, and dealers that install and service AGI Digital equipment.

Responsibilities

Daily work tasks for technicians vary greatly depending on the type of equipment they are installing or repairing and the work environments they travel to perform these tasks. The core job duties performed by technicians, however, are universally the same despite these variables.

  • Work rotations will strictly adhere to a 21 day on ten days off rotation
  • Installation of Electronics
  • Troubleshooting
  • Make Repairs
  • Speak with Customers
  • Test Connections
  • Maintain Stock
  • Maintain a clean work site
  • Maintain Team Vehicle
  • Adhere to Safety Policies
  • Vertical Rope Access Certification (Training Provided)
  • Conduct Dealer and Temporary Employee Training

 

Qualifications

  • Capable of working on feet
  • Capable of climbing Ladders/Stairs
  • Being able to work at height
  • Able to lift at least 75lbs
  • Ability to understand and follow processes/flow charts
  • Ability to work in outdoor/inclement weather
  • High School Education or equivalent
  • A professional and positive attitude and approach to work

 

How To Apply

Apply today! Click the “Apply Today” button above or email careers@aggrowth.com with your cover letter and resume and note the job you’re applying for in the subject line.

We thank you for applying, however, only those selected to continue in the interview process will be contacted.

AGI is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.

Accommodations are available upon request for candidates with a disability taking part in the recruitment process and once hired.