Customer Experience Agent

About AGI

AGI is a global food-based infrastructure company publicly traded in Canada. With over 3,800 employees and over 30 global manufacturing brands, AGI is a leading provider of equipment and technology solutions for agricultural commodities including seed, fertilizer, grain and feed systems and an expanding platform for food processing facilities.

AGI-Westeel Winnipeg has offered quality steel storage systems for over a century. Westeel’s comprehensive catalogue of products includes on-farm and commercial grain handling and storage solutions for today’s agricultural industry, as well as storage and containment systems to meet the needs of the petroleum, water and industrial sectors.

The Opportunity

the Customer Experience Agent is the front line primary contact with our customers and product end users. The CEA attends to customer queries and concerns, provides them with information, and takes their product orders. The role is also responsible for the accurate and timely updating of the computer system, relative to Westeel’s current ERP system.

The Team

The Customer Experience Agent reports directly to the Customer Experience Manager and is part of a team of nine.

Responsibilities

• Answering telephone queries from customers, including faxes and e-mail.
• Order entry function, ensuring the accuracy of both product code entered, pricing and shipping details.
• Entering credits/debits into the system as necessary.
• Recording customer concerns or issues into the Quality module in Westeel’s current ERP system.
• Coordinating customers’ orders relative to Westeel’s ship schedules.
• Support and collaboration with external sales team.
• Provide quotes where necessary on standard product.
• Communicate with Planning and/or Shipping regarding customer specific needs relating to load shipments.
• Attend production meetings as required.
• Attending various trade shows as required.
• Respond to technical questions regarding the customer’s Purchase Order and invoice.
• Other duties as may be assigned.

Qualifications

• Must have sound agricultural knowledge.
• Minimum 1-year customer support experience.
• Experience in a manufacturing environment is an asset.
• Proficiency in all Microsoft Office products.
• Excellent customer support skills.
• Strong team player.
• Knowledge of SAP system would be an asset.

What’s In It For You

• A competitive compensation package
• Excellent benefits including: Health, Dental, Vision, Disability, and Life Insurance
• Company-matched RRSP program
• Training and development opportunities

How To Apply

Apply today! Click the “Apply Today” button above or email hr@westeel.com with your cover letter and resume and note the job you’re applying for in the subject line.

We thank you for applying, however, only those selected to continue in the interview process will be contacted.

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.

Accommodations are available upon request for candidates with a disability taking part in the recruitment process and once hired.