Dates
Closing: January 29, 2021
Posted: December 9, 2020
Closing: January 29, 2021
Posted: December 9, 2020
Boone, IA, USA
General
To apply for this position, please send your resume to bpayne@unioniron.com. Please use the job title as the subject line for reference.
APPLY TODAYAGI is a global food-based infrastructure company publicly traded in Canada. With over 3,800 employees and over 30 global manufacturing brands, AGI is a leading provider of equipment and technology solutions for agricultural commodities including seed, fertilizer, grain and feed systems and an expanding platform for food processing facilities.
Through a comprehensive network of knowledgeable and highly skilled dealers, distributors and strategically located warehouse facilities, AGI serves both domestic and international customers. AGI takes a collaborative approach within the Westfield, Batco, Rem and Hutchinson Mayrath product offerings that considers all stakeholder requirements to satisfy the unique needs of our customers.
AGI is in search of a new Customer Experience Agent at our Boone, IA location. The Customer Experience Agent will report to AGI’s Customer Experience Manager for the Portable Grain Handling product group. The Customer Experience Agent will interact with customers via phone, email, and/or chat functionality. Additionally, they will respond to questions and inquiries including, but not limited to technical, or complex service, product offerings, account status, and/or orders and related delivery timelines. Superior communication skills, including active listening and a service orientated approach will be key in delivering a successful customer experience.
The Customer Experience Agent is based out of the Boone, IA Customer Experience Center, and reports to the Customer Experience Manager.
This dynamic team of currently 7-10 Customer Experience Agents provides best in class customer service to our North American Portable Grain Handling customer base. They will work collectively with Dealers, Customers and other Regional Sales Representatives across AGI to meet the growing needs of our customers.
The Customer Experience Agent will deliver and promote best in class customer satisfaction. More specifically, the Customer Experience Agent will:
Candidates for the Customer Experience Agent will:
The Customer Experience Agent will be characterized by the following traits:
Ideally, candidates will be comfortable, through either professional or personal experience, working in the agricultural market segment, but this is most certainly not a requirement.
AGI provides a competitive pay and benefit package, including Employee Stock Purchase Plan and Match, 401K and employer contributions, as well as many other benefits.